Contact Center-as-a-Service (CCaaS)

Boost Customer Touch, Satisfaction and Decrease IT Costs with CCaaS

Contact Center-as-a-Service truly makes the power of a modern contact center available to any business, regardless of size, budget or technical expertise. The time is now—are you ready to learn more?

Providing the best customer experience is an important part of building customer loyalty. CCaaS is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. We partner with the world’s leading providers to provide strategic CCaaS solutions for your business.

Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage.

Why CCaaS?

  • Best overall value and functionality
  • Intelligent call routing that maximizes productivity
  • High-quality multi-channel customer experience (Voice, Email, Chat, Social Media)
  • Agility and speed when adding locations
  • Integration with CRM and databases
  • Workforce optimization and management
  • 24/7 comprehensive professional services and technical support
  • Cost effective upgrades
  • Self-service portals

CCaaS - Business Decision Benefits

Freedom of Flexibility and Scalability

CCaaS solutions allow you to effectively react to market, seasonal or objective changes. Additional functionality can be turned on and off as required. Scale up or scale down operations as-needed to meet cyclical demands or unexpected spikes in interaction volume.

Business Continuity/Disaster Recovery

Whether it is a natural disaster, human error, or any other disaster, CCaaS allows you avoid productivity disruptions and continue with minimal if any downtime.

Business Agility

You are no longer restricted to physical locations and the associated labor market. Hire the best talent, regardless of location. You can also “test drive” new functionality and applications, without a capital investment and with limited to zero dependency on your own IT department.

Integrated Applications

CCaaS solutions typically provide direct integration with databases, CRMs, workforce management, quality monitoring, UCaaS and VoIP applications. Seamlessly integrate the latest applications to your existing technology infrastructure.

OpEx Budgeting and Planning (vs. CapEx)

Since CCaaS is an operational expense (OpEx), there are no large upfront capital expense investments to make. Plus, the Pay-As-You-Go model means companies are only charged for the resources and services used on a monthly basis.

Advanced Reporting/Analytics

Actionable information is the key to successful customer experiences. CCaaS solutions utilize dedicated data center servers to collect and evaluate data, and provide easy-to-use, customizable access to that data for real time and historical analytics.

Advanced and Secure Infrastructure​

Hosted in secure data centers on public or private networks, CCaaS solutions have advanced networks with built in redundancy, security and technology. The design and construction of a CCaaS solution is more resilient than most organizations can afford in their own infrastructure.

Omnichannel Made Easy

Universal Queue and multi-session tools for more manageable communications

Connect with Us to Learn More

Learn how CCaaS can revolutionize your contact center. Contact us today to get started.

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MPLS

When your multi-location business is looking to grow, an MPLS (Multiprotocol Label Switching) network is your solution. Adding MPLS capabilities offers secure, private multi-site communications, keeping your data insulated from general internet traffic. Your growing number of applications – whether that includes core business applications, voice, video or general internet traffic – are routed over private IP networks, ensuring that even your most sensitive data remains secure.

  • Benefits & Attributes:
  • Enable seamless data connectivity among all locations
  • Ensure data security through private, secure connections
  • Prioritize traffic types with up to four classes of service
  • Ensure the performance of your network with service level agreements (SLA)