Contact Center-as-a-Service (CCaaS)
Boost Customer Touch, Satisfaction and Decrease IT Costs with CCaaS
Contact Center-as-a-Service truly makes the power of a modern contact center available to any business, regardless of size, budget or technical expertise. The time is now—are you ready to learn more?
Providing the best customer experience is an important part of building customer loyalty. CCaaS is a cloud-based customer experience solution that offers best-in-class, multi-channel customer engagement. We partner with the world’s leading providers to provide strategic CCaaS solutions for your business.
Your customers expect to interact with you on their own terms: where, when and how they prefer. In today’s landscape, optimal communications services are a competitive advantage.
CCaaS - Business Decision Benefits
Freedom of Flexibility and Scalability
CCaaS solutions allow you to effectively react to market, seasonal or objective changes. Additional functionality can be turned on and off as required. Scale up or scale down operations as-needed to meet cyclical demands or unexpected spikes in interaction volume.
Business Continuity/Disaster Recovery
Whether it is a natural disaster, human error, or any other disaster, CCaaS allows you avoid productivity disruptions and continue with minimal if any downtime.
You are no longer restricted to physical locations and the associated labor market. Hire the best talent, regardless of location. You can also “test drive” new functionality and applications, without a capital investment and with limited to zero dependency on your own IT department.
CCaaS solutions typically provide direct integration with databases, CRMs, workforce management, quality monitoring, UCaaS and VoIP applications. Seamlessly integrate the latest applications to your existing technology infrastructure.
OpEx Budgeting and Planning (vs. CapEx)
Since CCaaS is an operational expense (OpEx), there are no large upfront capital expense investments to make. Plus, the Pay-As-You-Go model means companies are only charged for the resources and services used on a monthly basis.
Actionable information is the key to successful customer experiences. CCaaS solutions utilize dedicated data center servers to collect and evaluate data, and provide easy-to-use, customizable access to that data for real time and historical analytics.
Advanced and Secure Infrastructure
Hosted in secure data centers on public or private networks, CCaaS solutions have advanced networks with built in redundancy, security and technology. The design and construction of a CCaaS solution is more resilient than most organizations can afford in their own infrastructure.
Omnichannel Made Easy
Universal Queue and multi-session tools for more manageable communications
Connect with Us to Learn More
Learn how CCaaS can revolutionize your contact center. Contact us today to get started.